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Delivery Policy

1. Overview

This page summarises key information relating to delivery coverage, fee structure, order handling, and transport arrangements.
It applies to orders delivered within the United Kingdom and is intended to support understanding of the checkout and fulfilment process.

2. Delivery Coverage

Delivery is generally available to reachable addresses within the United Kingdom, including most cities and residential areas.

In certain cases, delivery may be restricted or require additional verification, such as:

  • Remote or limited postcode areas

  • Islands or non-standard delivery locations

If there is uncertainty regarding address availability, contacting support before placing an order is recommended.

3. Delivery Fees and Pricing Structure

Delivery charges are shown clearly during checkout based on the order value:

  • Orders with a total of £114or more: no delivery fee applied

  • Orders below £114: a fixed delivery charge of £7.8

Product prices displayed on the website include applicable UK VAT.
The final amount payable is the total shown on the checkout page, with no undisclosed additional charges added later.

4. Order Processing and Dispatch

Payment confirmation
Orders paid before the daily cut-off time are usually reviewed on the same working day.
Payments completed after the cut-off are generally reviewed on the following working day.

Processing timeframe
Orders paid before 18:00 are typically confirmed on the same day, while those paid after 18:00 are confirmed the next working day.
Once payment is confirmed, dispatch usually takes place within 3 working days, subject to order status updates.

5. Delivery Method and Estimated Timeframe

After dispatch, orders are normally delivered using trackable shipping services.
Depending on routing and logistics arrangements, international or local carriers may be used.

Key points include:

  • Tracking information is usually provided once the order has been shipped

  • Reference delivery time is generally 8–15 working days after dispatch

  • Actual transit times may vary due to weather conditions, public holidays, traffic, or peak logistics periods

Delivery status is based on updates provided by the carrier.

6. Order Tracking

Once an order has been dispatched, a notification email is typically sent and may include:

  • The order number

  • Carrier details

  • A tracking link to follow shipment progress

Tracking information allows continued visibility of delivery status.

7. Fee Transparency

During checkout or on the order confirmation page, the following information is usually displayed:

  • Product prices and applicable taxes

  • Delivery fees, where applicable

  • The total amount payable

All delivery and tax calculations are based on the information shown at checkout, without undisclosed additional charges.

8. Receipt Checks and Delivery Issues

When receiving a parcel, checking the condition of the outer packaging is recommended.
Support should be contacted within a reasonable timeframe if any of the following occur:

  • Delivery status appears abnormal or indicates non-delivery

  • The outer packaging shows visible damage

  • Items are damaged, missing, or incomplete

Subsequent handling is assessed based on the specific situation and available records.
If returns or additional costs result from incomplete or inaccurate address or contact details, responsibility may rest with the order holder.

9. Order Changes and Cancellations

Before dispatch
While an order has not yet been shipped, requests to amend delivery details or cancel may be submitted within a limited timeframe. Early contact is recommended.

After dispatch
Once an order is in transit, changes or cancellations are generally not available.
Available options after delivery are outlined in the Returns and Refunds Policy.

10. Contact Details

If you have questions regarding delivery arrangements, you may contact us using the details below:

Address: 5456 NW MOORHEN TRL APT 201, PORT SAINT LUCIE, FL 34986-3706
Phone: +1 (914) 924-5638
Email: studio@roomglowz.com

Support Hours:
Monday to Friday, 09:00–12:30 and 14:00–18:00 (CET)

11. Application of This Policy

By placing an order and continuing to use related services, users acknowledge that they have been informed of this Delivery Policy, including any updates published on this page.