Terms of Service

1. General Information

These Terms of Service apply to this website and the functions made available through it.
By accessing the site, creating an account, placing an order, or using any related features, you indicate that you have reviewed and understood the content of these terms.

If any part of the terms is not acceptable, continued use of the website is not recommended.

2. Service Availability

The website is primarily intended for users located in the United Kingdom and generally supports delivery to standard residential addresses.

Service availability may be affected in certain situations, such as:

• Locations with limited logistics access or remote postcodes

• Operational adjustments required for regulatory or compliance reasons

• Addresses that cannot be supported by available delivery arrangements

Where an address does not meet applicable conditions, the associated order may not proceed further.

3. Account Use and Information Accuracy

When registering an account or submitting an order, users are expected to provide information that is accurate and reasonably complete, and to update such information where necessary.

During use of the website, the following should be noted:

Account access details should be kept secure
Any risk arising from personal device use or information exposure remains the responsibility of the user
Temporary interruptions may occur due to maintenance, updates, or external factors beyond direct control

4. Privacy and Data Processing

Use of the website may involve the handling of certain categories of information, including:

Contact and delivery details
Order and transaction records
Payment-related reference information
Browsing activity and device-related data

Such information is generally used to support order handling, communication, platform operation, and legally required notifications.
Processing is carried out in line with applicable data protection requirements, including GDPR and the UK Data Protection Act 2018.

Further details are available in the Privacy Policy and Cookie Policy.

The website is not intended for individuals under the age of 18. Where such use is identified, appropriate review may take place.

5. Product Information

Details shown on product pages, including descriptions, images, specifications, and pricing, reflect the information available at the time of display.

Please be aware that:

Visual appearance may vary depending on device or screen settings
Minor differences in colour, size, or packaging may occur between production batches
Such variations are not generally treated as defects

6. Pricing, Taxes, and Charges

Prices displayed on the website are shown in the applicable currency and may include UK VAT where relevant.

Before completing an order, users should note that:

Product prices and delivery charges are presented during checkout
Any additional known costs are disclosed during the ordering process or within related policy pages
The payable amount is the total confirmed on the order confirmation page

7. Orders and Payment

Orders typically move into processing once payment has been completed.
Available payment options are displayed at checkout, and commonly accepted security measures are used during transactions.

Where an order appears inconsistent with standard requirements or shows unusual activity, review or processing limitations may apply.

8. Delivery and Fulfilment

Delivery methods, fees, and estimated timeframes depend on the items ordered and the delivery address provided.

During transport, the following may occur:

Delivery timelines may be influenced by weather, transport conditions, or other external factors
Costs resulting from incomplete or inaccurate address information may fall to the purchaser

Additional information can be found in the Delivery Policy.

9. Cancellations and After-Sales Handling

Requests to cancel an order may be reviewed based on its processing status.
Once an order has been dispatched, cancellation is generally not available.

After delivery, after-sales requests are assessed in line with product condition and applicable guidance.
For further details, please refer to the Order Cancellation Policy and Returns and Refunds Policy.

Nothing in these terms limits statutory consumer rights under UK law.

10. Acceptable Use

Use of the website should comply with applicable laws and regulations.
The following activities are not permitted:

Unlawful or deceptive conduct
Infringement of third-party rights
Interference with website functionality or security

Responsibility for actions taken through the website rests with the user.

11. Intellectual Property and Legal Matters

Website content, including text, images, logos, and design elements, is protected under applicable intellectual property laws.
Use of such content without permission for commercial purposes is not permitted.

Where disputes arise, efforts should first be made to resolve them through communication.
If unresolved, matters may be submitted to courts with appropriate jurisdiction in the United Kingdom.

12. Contact Details

Questions relating to these Terms of Service or website use may be directed through the following channels:

Address: 5456 NW MOORHEN TRL APT 201, PORT SAINT LUCIE, FL 34986-3706
Phone: +1 (914) 924-5638
Email: studio@roomglowz.com

Support Hours:
Monday to Friday, 09:00–12:30 and 14:00–18:00 (CET)

13. Updates to These Terms

These Terms of Service may be revised from time to time to reflect legal, technical, or operational changes.
Updated versions will be published on this page and apply from the indicated date.

Regular review of this page is recommended to remain informed of the current terms.