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Payment Methods Information

1. Page Overview

This page outlines the payment methods available on the website, the general payment flow, and how charges are presented at checkout.
The amount payable is based on the total shown on the checkout page. Final charge outcomes depend on the processing of the selected payment service provider.

2. Accepted Payment Options

At checkout, card payments are generally supported through the following networks:

  • Visa

  • Mastercard

Orders are processed in the currency displayed during checkout.
Unless explicitly shown on the page, alternative methods such as cash on delivery, cash payments, bank transfers, or digital currencies are not normally supported.

3. Payment Security and Risk Notice

During payment, commonly used security practices are applied to help reduce transaction risks, which may include:

  • Protecting data transmission using TLS or SSL encryption

  • Processing transactions through payment services that meet recognised industry security standards

  • Not routinely retaining full card numbers, expiry dates, or CVV details

Online payments inherently involve certain risks. Completing transactions on secure networks and keeping payment information confidential is recommended.

4. Price and Fee Presentation

Payment-related charges are presented together on the checkout page and may include:

  • Product prices

  • Applicable taxes, such as VAT, where relevant

  • Delivery charges, if applicable

  • Import or customs-related costs included in the price under Delivered Duty Paid arrangements, where applicable

The final amount payable is the total displayed at checkout.
Fee composition may vary depending on the product selected or the delivery address.

5. General Payment Process

A typical payment process usually involves the following steps:

  • Reviewing product details, delivery address, and order total

  • Selecting an available payment method, such as Visa or Mastercard

  • Entering the required card information

  • Submitting payment and completing any necessary verification

If a payment attempt is unsuccessful, trying a different card, checking issuer verification settings, or contacting support may help resolve the issue.

6. Refund Method and Timing Reference

Where an order meets the conditions for a refund, the following generally applies:

  • Refunds are usually issued to the original payment method

  • The card used must be able to receive refund transactions

  • Processing and settlement times can vary depending on the payment provider or issuing bank

If a refund does not appear within a reasonable timeframe, contacting the card issuer or support with the relevant order details may assist with verification.

7. Contact Details

For questions regarding payment procedures or billing records, support can be contacted using the details below:

Address: 5456 NW MOORHEN TRL APT 201, PORT SAINT LUCIE, FL 34986-3706
Phone: +1 (914) 924-5638
Email: studio@roomglowz.com

Support Hours:
Monday to Friday, 09:00–12:30 and 14:00–18:00 (CET)