Returns and Refunds Policy

1. Scope and General Notes

This returns, refunds, and exchanges information is prepared with reference to applicable UK consumer protection requirements and relevant European regulations.
It describes general after-sales handling practices and does not limit statutory consumer rights provided by law.

2. Situations Where Requests May Be Submitted

Within a reasonable timeframe, a request for return, exchange, or refund may be submitted in situations such as:

• Manufacturing or functional issues identified after delivery

• Material differences between the item received and its description on the website

• Products that are not suitable for their intended normal use

For reasons unrelated to quality, such as a change of preference or incorrect order details, a return or exchange request may be submitted within 25 working days from the date the item is received.

All requests should first be submitted through support for review and confirmation.
Items sent back without prior confirmation may affect subsequent handling.

3. Situations Normally Excluded From Non-Quality Returns

Returns requested for personal reasons are generally not accepted where:

• The item shows signs of use, installation, modification, or damage

• Original packaging, accessories, manuals, or labels are missing

• Issues arise from improper use, insufficient maintenance, or external factors

• The product page clearly states that returns are not supported

These conditions do not affect rights arising from statutory quality obligations.

4. How to Submit a Request

To initiate an after-sales request, support may be contacted with the following information where applicable:

• Order number

• Proof of payment or transaction confirmation

• A brief description of the issue or request

• Images or videos showing the condition of the item, if relevant

Contact details are as follows:

Phone: +1 (914) 924-5638
Email: studio@roomglowz.com

Replies are usually provided within a reasonable business timeframe, together with further guidance.

5. Handling of Refunds and Exchanges

Quality-related matters

Where a clear issue is confirmed, available options may be reviewed, which can include a refund or an exchange.
If the issue is not considered a major defect, handling may involve repair, replacement, or refund, depending on the circumstances.

Return arrangements are assessed on a case-by-case basis.

Requests unrelated to quality

Once approved, return instructions are provided.
Items should remain unused and be securely packaged.
Unless otherwise stated on the product page, return shipping costs may be the responsibility of the order holder.

6. Refund Processing Time

After returned items are received and inspected, refunds enter processing:

• Refunds are generally issued to the original payment method

• The time taken for funds to appear depends on the payment provider or issuing bank

• Typical processing time is approximately 10–15 working days

7. Exchanges

Where stock availability allows, a replacement item may be arranged once the returned product has been received and verified.
Tracking information is usually provided after the replacement item has been dispatched.

8. Special Circumstances

In situations involving severe weather, logistics disruption, regulatory changes, or other factors beyond normal control, cases are assessed based on available information and handled through communication.

9. Use of Personal Information

Information provided during the return or refund process is used solely for after-sales communication and handling.
Processing follows applicable data protection requirements and commonly accepted security practices.

Requests to access, correct, or delete personal information may be submitted in line with applicable law.

10. Contact Details

If you have questions regarding this information or after-sales procedures, you may contact us using the details below:

Address: 5456 NW MOORHEN TRL APT 201, PORT SAINT LUCIE, FL 34986-3706
Phone: +1 (914) 924-5638
Email: studio@roomglowz.com

Support Hours:
Monday to Friday, 09:00–12:30 and 14:00–18:00 (CET)

11. Application of This Information

By placing an order and continuing to use related services, users acknowledge that they have been informed of this Returns, Refunds and Exchanges Information, including any updates published on this page.