Privacy Policy

1. Overview

When providing website features and related services, certain activities may involve the handling of information associated with users.
This Privacy Policy explains the types of information that may be involved, how such information is generally used, and the rights that may apply under UK and European data protection frameworks.

Accessing or using the website through a desktop or mobile device indicates that this policy has been reviewed.

2. Scope of Application

This policy applies to a range of interactions connected with the website, including but not limited to:

• Browsing, viewing, or searching website content

• Placing orders, completing payments, and arranging delivery

• Contacting support or submitting enquiries

• Managing returns, refunds, exchanges, or related disputes

Additional note:
The services described are intended for individuals aged 18 or over.
Where information relating to minors is identified, appropriate review may take place following verification.

3. Types of Information Involved

Information is handled only where necessary to support the provision of services.

Information provided directly by users

This may include:

• Names and contact details

• Email addresses

• Shipping or billing addresses

• Order and transaction records

• Payment-related reference details, excluding full card numbers

Information generated during use

During website use, certain technical or usage data may be generated, such as:

• IP address and general access source

• Device type, browser, and operating system

• Page visit times and browsing behaviour

• Cookie data or local storage preferences, where applicable

Information unrelated to services or considered sensitive is not intentionally collected.

4. Purposes of Information Use

Information is generally used for lawful and reasonable purposes connected with website operation, which may include:

• Handling orders, payments, delivery, and after-sales matters

• Sending necessary service-related or order-related communications

• Reviewing aggregated data to assess website performance

• Meeting tax, compliance, or other legal obligations

• Identifying and limiting misuse, fraud, or abnormal activity

Unless separate consent is obtained, personal information is not typically used for promotional or marketing purposes.

5. Cookies and Similar Technologies

Where permitted by law, cookies or similar tools may be used to support functions such as:

• Enabling essential website operations

• Storing language, region, or display preferences

• Maintaining continuity of shopping baskets and checkout steps

Cookie preferences can usually be managed through browser settings.
Disabling non-essential cookies does not normally prevent core functionality but may limit certain preference-related features.

Further details are available in the Cookie Policy.

6. Information Security Measures

To reduce the risk of unauthorised access, disclosure, or improper use, commonly applied technical and organisational measures may be used, including:

• Encryption of data during transmission

• Controlled access to systems and information

• Ongoing system monitoring and maintenance

• Internal data handling practices

It should be understood that no digital system can fully eliminate all potential risks.

7. Third-Party Services and Information Sharing

Where required to support service operation, limited information may be shared with third-party service providers, such as:

• Payment processing services

• Logistics and delivery partners

• Technical or customer support service providers

Shared information is limited to specific purposes, and recipients are expected to handle data in line with applicable requirements.

8. International Information Processing

In certain operational or technical situations, information may be stored or processed outside the United Kingdom.
Where this occurs, recognised compliance mechanisms may be used to support appropriate data protection standards.

9. Information Retention

• Order, transaction, and financial information may be retained for periods required by law or operational needs

• Where information is no longer needed for its original purpose, deletion or anonymisation may take place where feasible and lawful

10. Information Security Incidents

If an event occurs that may affect information security, its scope and potential impact may be assessed, and appropriate measures taken where required by law or circumstances.

11. User Rights

Under applicable UK and European data protection law, users may have certain rights in specific circumstances, including:

• Access to personal information relating to them

• Requests to correct inaccurate or incomplete data

• Requests to delete or restrict the use of information where legally permitted

Requests related to these rights may be submitted using the contact details below.

12. Information Relating to Minors

The services described are not intended for individuals under the age of 18.
Where information relating to minors is identified, appropriate steps may be taken following verification.

13. Contact Details

Questions regarding this Privacy Policy or information handling practices may be directed through the following channels:

Address: 5456 NW MOORHEN TRL APT 201, PORT SAINT LUCIE, FL 34986-3706
Phone: +1 (914) 924-5638
Email: studio@roomglowz.com

Support Hours:
Monday to Friday, 09:00–12:30 and 14:00–18:00 (CET)

14. Policy Updates

This Privacy Policy applies from the date of publication.
Content may be updated from time to time due to legal, technical, or service-related changes. Any revisions will be reflected on this page.

Regular review is recommended to remain aware of the most current information.