Order Cancellation Policy

1. Purpose of This Policy

This policy explains how cancellation requests are reviewed before an order is dispatched.
It applies to orders delivered within the United Kingdom and is intended as reference information during the order processing stage.

2. When a Cancellation Request May Be Reviewed

A cancellation request may be submitted while an order remains at an early stage of processing.
Whether it can be accepted depends on the current status of the order and related checks.

Factors typically considered include:

• Requests submitted within a reasonable period after payment confirmation

• Orders that have not yet entered preparation or dispatch

• The need for additional information to complete verification

Information commonly requested may include:

• The relevant order number

• Proof of payment or transaction confirmation

• A brief explanation for the cancellation request

The outcome is determined after review based on the order’s processing progress.

3. Situations Where Cancellation Is Generally Not Available

Orders are usually not eligible for cancellation in the following circumstances:

• The order has already been dispatched or handed over to a delivery carrier

• The order has entered an exception or correction process due to incomplete or inaccurate address details

Where an order has already been shipped, after-sales options may be reviewed after delivery in accordance with the Returns & Refunds Policy.

4. How to Submit a Cancellation Request

To request an order cancellation, support may be contacted using one of the following methods:

Phone: +1 (914) 924-5638
Email: studio@roomglowz.com

Providing the order number, payment confirmation, and a brief explanation at the time of contact can help with verification.

5. Review Process and Refund Information

After a cancellation request is received, it is usually reviewed within a reasonable business timeframe.
The result of the review is typically communicated by email.

Points commonly relevant to refunds include:

• Refund review generally applies only where an order has not yet been dispatched

• In specific situations, such as where a shipment is intercepted or returned before delivery, a refund may still be assessed

• Where approved, refunds are normally issued to the original payment method

A refund request is usually submitted to the bank within 3 working days after approval.
Due to bank settlement processes, the credited amount may appear within 10–15 working days, depending on the issuing bank.

6. Use of Personal Information

Information provided during the cancellation process is used solely for order verification, request handling, and related communication.
Processing follows applicable UK and European data protection requirements and commonly accepted security practices.

Requests to access, correct, or delete personal information may be submitted through the available support channels in line with applicable law.

7. Contact Details

If you have questions regarding order cancellation or this policy, you may contact us using the details below:

Address: 5456 NW MOORHEN TRL APT 201, PORT SAINT LUCIE, FL 34986-3706
Phone: +1 (914) 924-5638
Email: studio@roomglowz.com

Support Hours:
Monday to Friday, 09:00–12:30 and 14:00–18:00 (CET)

8. Application of This Policy

By placing an order and continuing to use related services, users acknowledge that they have been informed of this Order Cancellation Policy, including any updates published on this page.